Category Archives: Emotional labour

Crew Orientation in the Fast Food Industry – Regulating Employees’ Behaviour, Emotions, and Identities

The other day one of my students told me about the McDonalds Crew Orientation Modules available on Youtube. I think it might be a good idea sharing them with you as you might wish to use them to show your … Continue reading

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Research Highlights – Managing emotional labour

In this short three minutes video, Anya Johnson and Helena Nguyen introduce us to the concept of emotional labour and its implication for work. A nice one, I believe, to make your students familiar with the concept, which could in … Continue reading

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Male flight attendants’ identity work

I assume that not many of us struggle explaining to our students how male flight attendants have to work on their identity as a reaction to for example being employed in a sex-stereotyped occupation and the emotional labour that is … Continue reading

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There is a cost when we care

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Deskilling emotional labour

Just (issue) published in Work, Employment and Society: Ikeler, Peter (2016). Deskilling emotional labour: Evidence from department store retail. Work, employment and society, 30(6), 966-983. doi: doi:10.1177/0950017015609031 Abstract How have the skills of service jobs changed? Have they undergone deskilling, … Continue reading

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