Category Archives: Emotional labour

There is a cost when we care

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Deskilling emotional labour

Just (issue) published in Work, Employment and Society: Ikeler, Peter (2016). Deskilling emotional labour: Evidence from department store retail. Work, employment and society, 30(6), 966-983. doi: doi:10.1177/0950017015609031 Abstract How have the skills of service jobs changed? Have they undergone deskilling, … Continue reading

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