Category Archives: De-skilling

Deskilling emotional labour

Just (issue) published in Work, Employment and Society: Ikeler, Peter (2016). Deskilling emotional labour: Evidence from department store retail. Work, employment and society, 30(6), 966-983. doi: doi:10.1177/0950017015609031 Abstract How have the skills of service jobs changed? Have they undergone deskilling, … Continue reading

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Taylorism and the Consequences of Simplification and Routinisation of Work

In order to make Taylor’s thoughts of what the management’s task should be more vivid for my students, I developed a simple exercise: First I showed to the class a complete work task that consisted of the following steps: Take … Continue reading

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